Here are our answers to the customer queries.
My VRM does not work. What should I do?
If you see an error while entering the number plate, please check the following:
You may not have entered the number plate accurately. It’s pretty common; many people enter one or two digits incorrectly.
We cannot check non-UK registered vehicles. Your number plate must only be in the legal UK format.
If the number plate is on retention, i.e. not assigned to any vehicle with the DVLA, it may not work.
If the number plate you enter does not generate a report, you will see an error irrespective of any reason. It does not necessarily mean that the number plate is invalid.
What is A VIC inspected vehicle?
A written-off car has a VIC marker placed against it. If you buy a vehicle with a VIC marker, you cannot get the logbook.
A Vehicle Identity Check (VIC) tells if a logbook was issued against a scrapped, stolen, or cloned vehicle.
Will I be able to fetch the full VIN details?
Unfortunately, we cannot provide full VIN details. The customer can only see the last five digits. Check out our sample report here.
We can access the full VIN, but DVLA does not expose it to the customers to avoid vehicle theft, cloning, or crime.
If you send us the order details and VIN, we will be happy to cross-check the VIN details and confirm if it matches.
Please note that no UK service is allowed to share full VIN details.
What is an engine number on the report?
It refers to the vehicle engine number as recorded by the DVLA.
What does the Previous Northern Ireland indication on the report means?
Before registering with the DVLA, the Vehicle Registration Mark (VRM) was used on the vehicles.
What does plate and colour change history check mean?
A plate change history check gives you any previous license plate changes. A car with no number plate change history is considered safest to buy.
A colour change history check provides information about the colour changes. This change is reflected in the V5C document by the DVLA.
Our report highlights these changes, which you can match with the V5C.
Will I be able to view the previous owner’s details?
Following the DVLA rules, we can not disclose the personal information of previous owners(like name, address etc.) for privacy reasons. No other service shares this information, as well. However, we will give you the number of keepers in our used car check report.
Why does the report not show the exact keeper details for used cars?
We cannot provide all the keeper details for the 7+ or more years old cars.
The reason is that the DVLA does not have a record of old cars.
Why is there no valuation status in some reports?
Car Valuation is a part of our basic history check. We provide dealer forecourt, trade-in, and the private sale price.
We may not be able to give a valuation on cars more than 7+ years old or those that are written-off or damaged.
What can I do if the car has no outstanding finance but shows outstanding finance in the report or vice-versa?
We get finance information from Experian, a trusted consumer credit reporting agency in the UK.
If you think our outstanding finance information is wrong, you need to prove it.
For more information, read here.
How to tell if there is outstanding finance on a used car?
You need to perform a car history check to determine if the vehicle owes any money to the finance company.
If you are purchasing from a dealer, ask them directly. If not, you should check if the car is on finance or any other hidden risks.
A dealer must confirm in writing that the car they are selling does not have any outstanding finance on it. If they sell you a vehicle with outstanding finance, they will be responsible for legal repercussions.
What are the different types of finance agreements?
Five different finance agreements allow you to buy a car.
- Personal Loan
- Hire Purchase
- Personal Contract Purchase (PCP)
- Personal Contract Hire (PCH)
- Peer to Peer Loan
What to do if I buy a used car with outstanding finance?
The financial company will try to repossess the vehicle, and you can lose your ride.
Never buy a car with finance; however, if you want to buy it, ask the seller to pay off the debt first, or you can do it yourself by contacting the finance company.
What if my used car is Cat A, B, S, or N?
Never buy a car with Cat A and Cat B status. Cat A cars can never be repaired or sold for parts, while the Cat B cars are so severely damaged that the repairs are impossible.
You may buy the Cat S car, but remember, the repair cost is more than the value of the vehicle, and you have to re-register with the DVLA before taking it on the road.
A Cat N means it has sustained non-structural damage that might have compromised its security. You can buy this car if the repairs made are satisfactory.
Will I know the insurance company which has dealt with the accident?
Unfortunately, No. You will not know the name of the insurance provider that dealt with the accident.
Is a car’s value based on write-off?
When a car is written off, its value depends on the damage it has sustained and the suitability of the repairs made on it. However, we do not provide any valuation for a written-off car.
What do you need to do if our report shows a write-off, but in actual it does not?
If our report highlights a car as written-off and you believe it is wrong, you must submit evidence supporting your claim.
How do I get in touch?
If you have any queries feel free to directly contact us through [email protected]
One of our support executives will get back to you as soon as possible.
To your notice, we only provide email support.
Our operating hours are from 09:00 to 17:00 (GMT), Monday to Sunday.
What if the information provided in the report is not accurate?
We know how important it is to provide an accurate report with up-to-date information.
We always stand by the data we provide in our reports and back it up with our £30,000 data guarantee. This means the claims cover-up to £30,000.
We provide a data guarantee for the accuracy of our reports subject to our terms and conditions, which you can read here.
If you have any questions about our data guarantee or the accuracy of the reports we provide, please feel free to drop us an email. Our support team will be glad to assist you.
What should I do if I get a ‘report error’?
It can happen due to internet connectivity issues, or we may not hold the vehicle’s full history.
If this happens:
- We will issue a refund within the next 3 hours.
- We will try rerunning this report and sending it to you.
I have paid but didn’t receive my report?
We send the report to the respective email within minutes after making the payment.
You will receive the email with the subject “Your report for ABC123”) from [email protected]. Please check your SPAM folder if you cannot locate it.
If you still do not get the report, please get in touch with us. Our support team will look into the issue and send it to you personally.
Does the report have a validity period?
Our car data check report is valid for 30 days from the date of purchase. As per the terms, we agree to our trusted third party resources that we will not store any vehicle information for more than 30 days.
For more information, refer to our third-party resources –
GDPR Act Reg no- ZA752941
We request you download your report as a PDF and save it on your computer or smartphone for your future use.