Used Car Check – FAQ
1. Will I be able to view the previous owner’s details?
Following the DVLA rules, we can not disclose the personal information of previous owners(like name, address etc;) for privacy reasons. No other service shares this information, as well. However, we will give you the total number of keepers in our used car check report.
2. Why does the report not show the exact keeper details for used cars?
We cannot provide all the keeper details for the cars that are 7+ or more years old.
The reason is the DVLA does not have the record of old cars.
3. What does plate and color change history check mean?
A plate change history check gives you information about any previous license plate changes. A car with no number plate change history is considered safest to buy.
A color change history check provides information about the color changes. This change is reflected in the V5C document by the DVLA.
Our report highlights these changes, which you can match with the V5C.
4. What is a scrapped vehicle?
Once a vehicle is written-off or reaches the end of its practicality, it has to be scrapped. Once scrapped, it literally cannot run on the road.
But surprisingly, some scrapped vehicles slip into the market. Our scrap check highlights such cars.
5. What is Previous Northern Ireland indication on the report means?
It is the Vehicle Registration Mark (VRM) that was used on the vehicles before their registration with the DVLA.
6. What is A VIC inspected vehicle?
A written-off car has a VIC marker placed against it. If you buy a vehicle with a VIC marker, you cannot get the logbook.
A Vehicle Identity Check (VIC) tells if a logbook was issued against a scrapped, stolen, or cloned vehicle.
7. Will I be able to fetch the full VIN details?
Unfortunately, we cannot provide full VIN details. The customer can only see the last five digits.
We can access the full VIN, but DVLA does not allow us to expose it to the customers in order to avoid vehicle theft, cloning, or crime.
If you send us the order details and VIN, we will be happy to cross-check VIN details and confirm if it matches.
Please note, no service in the UK is allowed to share full VIN details.
8. What is an engine number on the report?
It refers to the vehicle engine number as recorded by the DVLA.
9. What can I do if the car has no outstanding finance, but it shows outstanding finance in the report or vice-versa?
We get finance information from Experian, which is a trusted consumer credit reporting agency in the UK.
If you think our outstanding finance information is wrong, you need to provide evidence of it.
10. How to tell if there is outstanding finance on a used car?
You need to perform the car history check to find out if the vehicle in question owes any money.
If you are purchasing from a dealer, ask them if they have executed the check; if not, you should do it.
A dealer must confirm in writing that the car they are selling does not have any outstanding finance on it. If they sell you a vehicle with outstanding finance, they will be responsible for legal repercussions.
11. What are the different types of finance agreements?
There are five different types of finance agreements that allow you to buy a car.
- Personal Loan
- Hire Purchase
- Personal Contract Purchase (PCP)
- Personal Contract Hire (PCH)
- Peer to Peer Loan
12. What to do If I buy a used car with outstanding finance?
The financial company will try to repossess the vehicle, and you can lose your ride.
Never buy a car with finance; however, if you do want to buy it, ask the seller to pay off the debt first, or you do it yourself by contacting the finance company.
13. What if my used car is Cat A, B, S, or N?
Never buy a car with Cat A and Cat B status. Cat A cars can never be repaired or sold for parts, while the Cat B cars are so severely damaged that the repairs are impossible.
You may buy the Cat S car, but remember the cost of repair is more than the value of the vehicle, and you have to re-register with the DVLA before taking it on the road.
A Cat N means it has sustained non-structural damage that might have compromised its security. You can buy this car if the repairs made are satisfactory.
14. Will I be able to know the insurance company, which has dealt with the accident?
Unfortunately, No. You will not be able to know the name of the insurance provider that dealt with the accident.
15. Is a car’s value based on write-off?
When a car is written off, its value depends on the damage it has sustained and the suitability of the repairs made on it. However, we do not provide any valuation for a written-off car.
16. What do you need to do if our report shows a write-off, but in actual it does not?
If our report highlights a car as written-off and you believe it is wrong, you need to submit evidence supporting your claim.
17. What if I have purchased a stolen car?
It is highly likely the police will impound the car and give it to the owner. You can only get it back if you sue and win the case, which is rare.
Even if you have bought it in good faith, you have to return it and face the legal inquiry to prove your innocence.
18. How do I know my used car has been scrapped?
Once a vehicle is scrapped, the DVLA issues a Certificate of Destruction (Cod), which we highlight in our report. Never buy a car with Cod generated against it.
19. What is a high risk?
When a vehicle is recorded as a high risk, it usually means that a third party has an interest in the car and is trying to avoid it being sold without a good title.
The car may have been involved in a financial dispute, wherein you should check the original logbook for financial issues.
20. What if there is a mileage anomaly of my used car?
We highlight any mileage clocking issues by sourcing information from Experian and other premium mileage resources.
Contact your dealer or private seller if you find any mileage discrepancy.
21. Why is there no valuation status in some reports?
Car Valuation is a part of our basic history check. We provide dealer forecourt, trade-in, and the private sale price.
We may not be able to give a valuation on cars more than 7+ years old or those that are written-off or damaged.
22. How do I get in touch?
We only provide email support. Please send us an email to email@example.com. One of our support executives will get back to you as soon as possible.
Our operating hours are from 09:00 to 17:00 (GMT), Monday to Sunday.
23. My VRM does not work what should I do?
If you see an error while entering the number plate, please check the following:
- You may have not entered the number plate accurately. It’s quite common; many people enter one or two digits incorrectly.
- We cannot check non-UK registered vehicles. Your number plate must only be in the legal UK format.
- If the number plate is on retention, i.e. not assigned to any vehicle with the DVLA, it may not work.
- If the number plate you enter does not generate a report, then you will see an error irrespective of any reason. It does not necessarily mean that the number plate is invalid.
24. What if the information provided in the report is not accurate?
We know how important it is to provide a correct report with up-to-date information.
We always stand by the data we provide in our reports and back it up with our £40,000 data guarantee. This means the claims cover up to £40,000.
We provide a data guarantee for the accuracy of our reports subject to our terms and conditions, which you can read here.
If you have any questions related to our data guarantee or the accuracy of the reports we provide, please feel free to drop us an email. Our support team will be glad to assist you.
25. What should I do if I get a ‘report error’?
It can either happen due to internet disruption, or we may not hold the full history of the vehicle.
If this happens:
- We will issue a refund within the next 3 hours.
- We will try running this report again and send it to you.
26. I have paid, but didn’t receive my report?
We send the report to the respective email within minutes after you make the payment.
You will receive the email with the subject “Your report for ABC123”) from firstname.lastname@example.org. Please check your SPAM folder if you cannot locate it.
If you still do not get the report, please contact us. Our support team will look into the issue and personally send it to you.
27. Does the report have a validity period?
Our car data check report is valid for 30 days from the date of purchase. As per the terms, we agree to our trusted third party resources that we will not store any vehicle information for more than 30 days.
For more information refer to our third-party resources –
GDPR Act Reg no- ZA752941
We request you to download your report as a PDF and save it on your computer or smartphone.